Returns & Refunds

Thank you for shopping with Questor Goods. Our fine-art prints are made to order as unframed prints. Here’s how returns and refunds work.

Damaged or defective prints

If your print arrives damaged, defective, or clearly not as described, contact us within 30 days of delivery. Please include your order number and clear photos of the packaging and print. We’ll arrange a replacement or a full refund—whichever you prefer.

Custom / made-to-order nature

Because each print is produced specifically for your order, we generally can’t accept returns for change of mind, size preference, or framing plans after the print has been made. If something feels off when it arrives, reach out anyway—we want you to love what’s on your wall.

Wrong item

If we sent the wrong photograph or size, email us and we’ll make it right with a replacement or refund at no cost to you.

How to contact us

Email info@questorgoods.com with your order number and a short note about what happened. We typically reply within 1–2 business days.

Refunds

Approved refunds go back to your original payment method. Timing depends on your bank or card issuer, usually a few business days after we process the refund.

— Questor Goods LLC · Scottsdale, Arizona · info@questorgoods.com